Ippudo June 29, 2010
Posted by agnesang2207 in Food.add a comment
A Japanese restaurant located at Mandarin Gallery. Their Ramen is really Oiishi! The soup base is very tasty and the pork belly taste heavenly. Gosh, just the thought of it makes me crave for more. Definitely a must-try.
Akamaru Modern
Complaint Letter to Standard Chartered Bank June 3, 2010
Posted by agnesang2207 in Miscellaneous.add a comment
I would like to share my disappointment towards the automated phone banking system established and the response rate of your staff.
I had received a consolidated statement on 01 Jun 2010 and was surprised to see an o/s payment of $165 for my personal credit a/c. I do not recall receiving any bill on this prior to this statement and on top of that, a late payment of $75 was imposed. Immediately, I tried to call the so-call 24 hour hotline at 10.00pm to seek clarification. The pre-established phone options did nothing but to route me around and whenever it says that I am directed to a customer service officer, the line got cut off by itself after a few rings. I repeated the same procedure for about 8 times till 10.20pm but to no avail.
On 03 Jun 2010, I tried calling the hotline again and finally, I manage to speak to a banking officer on my issue. It was decided that I will terminate my personal credit account since I have no use for it and do not wish to make payment on its annual fee/late charges (again, I must emphasize that I did not receive the earlier bill on this). The officer then took down my email address and say that she will send me a form to close the account. We ended the phone conversation at around 10.55am. It is now 1.30pm, about 2.5 hours after our conversation and I have yet to receive the form. I am not sure why it takes so long to send a form that is readily available.
I hope to conclude this matter as soon as possible. For your immediate attention please.
After note: I still didnt receive any form at 4.30pm. No standard!
